Community Contacts

How to sort stuff and who to contact…

Animal welfare
SPCA ph 09 256 7300  

Citizens Advice Bureau
Ponsonby/Grey Lynn
Monday to Friday 9:00 AM – 4:00 PM
Saturdays 10:30 AM – 12:30 PM
Ph 09 376-0392 or 09 376-3531.

Coastguard
Ph 0800 BOATIE (262 843).
Urgent or distress calls mobile only 24/7 *500

Communications cable (fibre) break or exposed cables
24/7 Vector 0800 826-436

Community facilities maintenance issues
Parks & venues, beaches, maunga, roadside & public spaces.
Auckland Council email contact form

Dog control
Attacks, barking and lost animals.
24/7 0800 462-685

Electricity outages / line damage or exposed cables
24/7 Vector ph 0508 Vector (832-867)

Emergencies
Ambulance / Fire / Police: 24/7 ph 111
(see below for Police non-emergency numbers)

Graffiti reporting and removal
Urgent 09 301-0101 or via  email contact form

Kidsline
Helpline for children and young people, run by specially trained youth volunteers.
24/7 ph 0800 KIDSLINE (54 37 54)

Harbourmaster
Sinking, grounding, marine oil spills or collisions.
24/7 ph 09 362-0397

Lifeline
Qualified counsellors and trained volunteers ready to listen free and confidential.
24/7 ph 0800 543-354 or Text 4357

Natural Gas leaks and emergencies
24/7 ph 0800 764-764

Noise control
Auckland Council 24/7 ph 09 301-0101

Parking enquiries
Including enforcement and illegally parked vehicles, footpath, roading, street light & signs, cycling and walking issues.
Auckland Transport 24/7 ph 09 355-3553 or email contact form

Police (non-emergency)
Ph 09 302-6400 or Text 105 

Pollution hotline
Auckland Council 24/7 ph 09 377 3107 

Public Transport enquiries
Auckland Transport. Ph 09 366-6400 or email contact form

Rubbish & recycling
Collection missed? – check your collection day; it may change after a public holiday. Auckland Council ph 09 301-0101.
To report illegal dumping 24/7 ph 0800 663-867

Water leaks
Sewer problems and emergencies.
Watercare 24/7 ph 09 442-2222 press 1 or Free text 3130


Your elected representatives 

They advocate and formulate policy on behalf of our local community.

If you have identified infrastructure issues that contact with Auckland Council has not been able to resolve, or you wish to advocate on important matters, contact the board representative below whose portfolio best matches your concern.

Please be respectful in articulating your concerns. Where possible contact via mail or email first.

Waitematā Local Board 8:30 AM-5:00 PM Monday to Friday.
Ground Floor, 52 Swanson St, Auckland Central.
Ph 09 353-9654
Private Bag 92300, Auckland 1142

Board members have designated portfolio areas of interest and responsibility. Click here to view.

Waitematā and Gulf Ward Councillor: